Members will appreciate that with the need to furlough some employees of the club to save costs, it is not possible to provide all services in the usual way. We appreciate member support during this time along with the understanding that there are many demands on the time of our team and the volunteers in the council and committees.
At this point in time, it is not possible to answer all member questions individually and we instead ask that these frequently asked questions are checked in the first instance. Where your individual questions are not answered, they can be submitted here. We aim to answer questions as quickly as possible. Members will understand that in some instances Government advice, golf industry guidelines and future outlooks mean that questions are unanswerable in the short term.
Do members have to follow social distancing procedures?
Yes, members are required to:
- Book a tee-time before travelling to the club
- Follow The Club’s Social Distancing and Competition guidelines
- Follow wider Government guidelines published on the gov.uk website
Is the Pro Shop open?
Yes. The House of Golf team – led by Brian Connor – is following all guidance provided by the Professional Golfers Association and Government policy.
Updated 29/05: Are golf lessons available?
Yes, members can now book lessons following PGA approval of teaching outdoors. The House of Golf team are following stringent teaching guidelines to ensure your safety while receiving tuition. Don’t forget to call in to see the team when you play.
Can I use the clubhouse?
No, the clubhouse closed until further notice.
What toilet facilities with be available at the club?
Until the clubhouse re-opens, no toilet facilities will be available at the club. Under our Play Safe Stay Safe guidelines members are required to arrive ready for golf shortly before their tee-time reservation and to leave the club as soon as possible after playing.
Can I retrieve any equipment from the clubhouse?
Yes, members can liaise with Brian Connor to gain access to your locker on one occasion from Thursday 14 May. In doing so please:
- Contact the Pro Shop well in advance of travelling to the club
- Collect your equipment from the Pro Shop shortly before your tee-time reservation – please remember to clean you equipment on collection
- Do not return any equipment to the clubhouse
The locker rooms will re-open as soon as safely possible.
AMENDED 19/5: Can I access the trolley store?
Yes, members can access to the trolley store from Thursday 14 May. In doing so please:
- Following social distancing rules at all time – including keeping at least 2 metres away from others
- Take care not to touch anything other than your own equipment
- Use the cleaning station to thorough clean your trolley on collection and return
AMENDED 20/5: Are the practise facilities open?
Yes, provided that members comply with our social distancing and practising guidelines (please click on the button below for full details), you are able to use the:
- Putting green
- Chipping greens
- The practice hill
Can I enter club competitions?
Yes, using the BRS tee-time system from your own devices (including laptop, tablet and phone). It is not possible to enter competitions using the club’s computer systems. A provisional competition calendar has been published and will be confirmed on BRS.
Updated 22/5: How do I pay for competitions?
As explained in the competition guidelines (please see https://bit.ly/mangc12), once the start sheet closes (4pm on a Friday prior to Saturday competitions) players on the start sheet will be considered as having entered the competition, with the club automatically debiting £5 from each of those players’ accounts.
When can I book competition times?
Please refer to the BRS booking system to see when times become available. The following will apply to competitions for 23 and 30th May:
- Red times will open at 06:00 on the prior Wednesday
- Blue times will open at 06:00 on the prior Thursday
- Green times will open at 21:00 on the prior Friday
- White times will open at 06:00 on the prior Saturday
AMENDED 13/5: When will qualifying competitions start?
Qualifying competitions for handicap purposes will start as soon as possible following an initial period of assessment. Competition details will be on BRS.
AMENDED 29/5: Will there be any Wednesday competitions?
Not yet although the competition calendar is under constant review and we will reintroduce Wednesday competitions as soon as possible.
In the interim, the House of Golf team are running Pro’s Comps on Wednesdays. Please check with the team before playing.
Will tee-times be restricted?
The priority has been to re-open the course as soon as possible at short notice. To be fair to fellow members, everyone should limit their tee-time bookings to one future casual game and a maximum of two competition bookings at any point in time.
AMENDED 14/5: Can buggies be hired?
Yes, for single use. Members MUST use the Buggy Sanitising Station before using any buggy. On returning the buggy, members MUST remove all equipment and dispose of any rubbish.
AMENDED 13/5: Can I use my own buggy?
Yes, although you must always follow social distancing guidelines. Please also take care not to touch other buggies when using or accessing your own.
What standard will the course be in?
Government and golf industry guidelines only permitted essential maintenance on the course during the lockdown period. Matt and his core team have worked tirelessly throughout the period to protect and maintain the course. However, members will understand that there is a limit to what can be achieved and should not expect perfect conditions.
When will all members of staff return to work?
Members will appreciate the many challenges of financial planning and forecasting in extremely uncertain times for the economy. Your Council bring employees back to work as soon as needed and prudent to do so. We will continue to keep members informed through the regular Members Together Updates. See the latest copy below:
UPDATED 29/5: Can I play in a 3 or 4 ball with members outside my household?
Yes, from 1 June 2020, in line with Government and England Golf guidelines, members can play in any combination provided tee-times are booked in advance.
AMENDED 13/5: Can I play with a guest?
No, not yet. We are prioritising members rather than visitors at this stage but will welcome guests as soon as possible.
AMENDED 13/5: Will I receive a refund for my locker rental?
The locker rooms will re-open as soon as possible and members will be able to use their lockers again. Unfortunately, we will not be refunding locker rentals and appreciate member support at this difficult time. We are taking care to make everything as safe as possible for everyone, including members and staff.
How can I help?
The vast majority of members have provided incredible support to the club during this crisis. Members can also help by understanding that the club is currently restricted by Government Guidelines, Industry Guidelines, Health & Safety obligations, and financial constraints. The club is resolutely committed to members and will continue to act in their best long-term interests for the benefit of all.
Members are encouraged to show their appreciation to the club’s employees and associates – including the House of Golf team – for being so flexible and supportive during these challenging times.
How do I get an answer to a question other than those above?
We will continue to add Q&As to this page. Members can submit additional questions via this link which we will endeavour to answer as soon as possible. Members will understand that in some instances questions cannot be answered in the short term.